Awesome customer service

1surfer · Fri Aug 26, 11 12:27 pm **Awesome customer service**

Slingshot has the best customer service. Bam !
Recently I had a bit of a problem with a Compstick bar on Maui. I went through the SS website and filled a claim. I also told them that I have 3 Compstick bars but only had the problem with 1. They replied promptly and sent me 3 rebuild kits for all my bars even though I only needed 1. I never had to follow up or check in on them. Good customer service keeps people loyal.

SLINGY CUSTOMER SERVICE IS LEGENDARY !!!!! And I love the RPM's.

My family rides Cabrinha, ( please dont ask me why ) and I have made bunches of attempts to contact them regarding multiple issues. I have yet to date never ever heard back from them ever. Suck me Cabrinha, ( not Pete but Neil Pryde ) I fart in your general direction.

Needles to say, the family is switching to SS ..... That is, if they want to stay sponsored by dad.

dancingwind · Since 18 Jul 2007 321 Posts Obsessed

I second that! SS's costumer service has been second to none so far. Just had a bit of an issue with the chicken loop rope. Visited Slingshot in HR and they sent me a new rope. SS not only sells exceptional products but delivers high quality costumer service consistent with the quality of their products. What more can you ask for? Slingshot ROCKS!

pdxmonkeyboy · Fri Aug 26, 11 3:12 pm

I don't ride SS anymore (cause I could not refi my house again to afford their gear) but indeed, their customer service is second to none and that goes a long way to keeping you happy and more importantly, on the water.

I just sent mystic an e-mail to test their rider support on my harness that disintegrated for no apparent reason.

DesertWinds · Since 01 May 2009 80 Posts

Agreed 100% and have yet to find any kiteboarding company to stand behind their products like Slingshot does. The few times there ever was a problem it was made good ASAP as opposed to falling on deaf ears w/ some mfrs. that I choose to no longer support.

Thanks Slingshot and know your customer support is second to none.

Campbell · Since 07 Sep 2008 409 Posts Camas, WA Obsessed

I'd ride SS too if I could afford it. Higher gross margins make it more feasible to deliver better customer service. They SHOULD operate that way considering the price of their gear.

It's not like they really need more exposure in terms of number of kites on the water in the Gorge, but I'd like to throw an idea out there anyway: Special pricing for local pickup!!